phone: 920.468.4111 or toll-free: 800.750.4222

Common Questions

Archived Questions

Do you offer thumprint jewelry?

Proko-Wall Funeral Home offers a variety of keepsake jewelry, made all the more special because it contains the fingerprint of your loved one.  Many people find great comfort in these pieces that remind us how our lives have been "touched" by another. 

Legacytouch Keepsakes carry dog tags, rings,lockets, pendants, charms, and urn pendants all with a turn around time of 24 hours.   

Meadowhill Thumbies provide everything everything Legacytouch does, and can also provide charms, urns, pocket knives, lighters, money clips, tip tacks, earrings and key fobs.  Thumbies can also be made with more than one print, so a husband and wife could be memorialized together.  And Thumbies can be made with a child's hand or footprint for those who have experienced the death of a child.  Turnaround time for the Meadowhill pieces is usually 4 to 6 weeks.   

Most metal pieces are able to be engraved, and some allow the addition of a birthstone.  Metals available include bronze, sterling silver, and gold.  All of this allows you to make your piece as individual as your loved one. 

Memorial Glass offers blown glass with the imprint of your loved one's fingerprint.  A myriad of colors and sizes are available.

Stop into Proko-Wall and take a look at the many options of handcrafted beautiful keepsakes that will offer comfort for years to come. 

Other than sending flowers, how can I express my sympathy?

Flowers are a welcome addition to most funeral services, memorial services or celebrations of life.  Families are touched by the beauty  and comfort they add to the ceremony.  However, there are times that we wish to something different to let the family know we are there for them.  Friends of the family are welcome to send wind chimes, garden benches, garden stones, or bird baths to a visitation.  Proko-Wall does provide equipmant suitable to display these items.  You can find a list of florist who can provide these items on the funeral home website under related businesses. 

Proko-Wall also keep a large inventory of memorial items.  Candles, picture frames, fountains, framed inspirational readings, garden rocks, and memorial clocks are immediately available.  The funeral home staff can put together a memorial video for you with cherished photos.  Stop into the funeral home to see what is available.    

There are times that someone in the family is allergic to flowers.  In this case, silk arrangements may be a welcome addition so that the family might experience the beauty of flowers without the sensitivity.  Proko-Wall does offer two silk casket sprays for those with extreme sensitivity to floral arrangements, or for anyone who likes the simplicity of silk. Of course, wind chimes or garden memorabilia are also appropriate in these circumstances.

Some people may want to offer comfort with food.  Fruit bouquets, a meal for the family, or snacks for the visitation are other ways to let the family know that you are thinking of them.  The funeral home does have a lounge with outlets for crock pots and a full sized refrigerator for snacks during visitations.  Of course, the coffee pot is always on!  Check out the Sympathy Store on our website for gourmet meals delivered directly to the home of the family. 

If you would like to make a monetary gift, you could make a donation to the deceased's favorite charity, or, in the case of a Catholic, have masses said.  If the family requests donations to a memorial fund, but does not list a specific fund, make the check out to the family member that you know, and they can deposit it in the memorial fund for you.  It is very difficult for the family to cash a check made out to the deceased, or to the estate of the deceased if no estate account is going to be established.  Proko-Wall does have envelopes available in order leave a gift of money for the family. 

Regardless of how you express sympathy, the gift of you presence is always welcome.  Many times being present is the greatest gift that you can give.  

What do I need to know about organ donation?

Many families who have lost a loved one find comfort in knowing that people are able to live more comfortable and productive lives because of their decision to donate organs or tissue at the time of death.  Although the decision is difficult, the rewards are great. 

The easiest way to make these decisions is if you and your family have discussed donation previously.  Individuals may sign the back side of their driver's license or tell your family what organs or tissue you would be willing to donated.  You can also join the Donor Registry by visiting or by calling 414-805-4695.  Organs that are able to be donated include the heart, lungs, liver, pancreas, kidneys, and skin.  Tissues that can be donated include corneas, bone, heart valves, tendons, and veins.  A single donor can benefit up to 50 people.  However, even if you have not discussed donation previously, the next of kin is still able to give permission for donation after the death of their loved one. 

There is no cost to the family for donation, and there is no compensation given to the family either.  And organ donation will not interfere with funeral services, whether it be open casket visitation, memorial services, burial, or cremation.  Proko-Wall Funeral Home does not charge a fee to the family for donation and works closely with the Lions Club, RTI, and American Tissue Services Foundation.  In fact, our facility can be used by the donation teams in the Greater Green Bay Area ensuring your loved one never has to leave our care. 

What is the difference between a memorial service and a funeral service?

When reading obituaries, you may notice that some services are referred to as funeral services and others, as memorial services.  Traditionally speaking, a funeral service implies that the deceased will be present in a casket at the service.  A memorial service implies that the body of the deceased will not be present for the service.  However, many people use memorial and funeral interchangeably in describing services. 

Both types of services allow loved ones to gather in a supportive atmosphere to celebrate the life of the deceased and acknowlege sorrow at their passing.  Some people feel that being able to say goodbye by seeing their loved one further affirms that the death has occurred.  At some memorial services, a urn may be present, at others, pictures or favorite items of the deceased may be the focal point.  

The emotional, psychological and spiritual needs of every family are different.  Allow the staff of Proko-Wall Funeral Home & Crematory to assist you in planning a funeral service or memorial service to best celebrate the life of your loved one. 

What should I know about caskets?

Most people know very little about caskets, and therefore, purchasing a casket for a loved one can cause a great deal of anxiety.  So, let's begin with the basics.  The word casket simply means a case or chest for something valuable.  Indeed, one should say, invaluable.  Caskets can be used for burial, entombment, or cremation.  The staff at Proko-Wall is aware of the requirements for all local cemeteries, mausoleums, and crematories. 

A casket is usually made of wood or of metal.  Wooden caskets are crafted much like fine furniture.  They are made of either solid wood or veneers from pine, oak, cherry, birch, poplar, walnut, or mahogany and vary in price much like furniture does.  For example, a solid oak casket will cost more than a veneer oak casket.  People will often choose a wood casket if they worked with wood, enjoyed the outdoors, or just like the warmth of a certain species of wood. 

Metal caskets also vary in their composition.  Most are manufactured from gauged steel, but stainless steel, copper, and bronze caskets are also available.  And, metal caskets will vary in price according to the thickness of gauge or weight of the semi-precious metal that are composed of.  People will often choose a metal casket because of the large variety of colors they come in or because of their durability. 

Some caskets are able to be personalized with a favorite colored lining, or some other detail that makes it uniquely your own.  From an eagle to an angel, from deer to a putting green, from a rosary to praying hands, many choices exist to allow you to make your casket perfect.   Come visit the selection room at Proko-Wall Funeral Home to view many personalization options.  Proko-Wall Funeral Home & Crematory offers the largest selection of caskets and manufacturers in the greater Green Bay area, including Manger Casket, a Green Bay company.   

And, as a sidenote, many times people ask the difference between a casket and a coffin.  Coffins were oblong boxes, often widest at the shoulders, while caskets are rectangular.  However, the words casket and coffin are often used interchangeably now. 



Where can I find information about probate?

The Register in Probate assists the public by handling estates, guardianships, and trusts.  The Brown County Register in Probate Office is located in the Brown County Courthouse at 100 S. Jefferson St.  Hours of operation are from 8 a.m. to noon and 1 p.m. to 4 p.m. Monday through Friday excluding holidays.  The phone number for the office is 920-448-4275. 

The following website is extremely helpful for those with questions on wills, those dying without a will, and estates under $50,000.



Why do we need to provide a social security number?

During the arrangement conference the funeral director will ask for the social security number of your loved one.  The purpose of this is two-fold.  First, the information is needed for the death certificate, but secondly, the funeral director will notify the Social Security Administration of the death.  Remember, the family should still contact the Social Security Office at 1-800-772-1213 to apply for any benefits.  You can also access their website at  The local office is located at 1561 Dousman Street in Green Bay and their direct line is 920-433-3904. 

Here is a list of family members who usually qualify for benefits:  widows or widowers age 60 or older, widows or widowers at any age if caring for the deceased's child who are under the age of 16 or are disabled, divorcees age 60 or older if they had been married to the deceased for 10 years or more, widows or widowers, or divorcees of 50 years of age or older if they are disabled, children up to the age of 18, children 18-19 if they are in elementary or high school full time, and children over the age of 18 if they became disabled before the age of 22.  If the parents of the deceased are age 62 or older and they had been supported by the deceased, they may be eligible for a benefit. 

In addition to these benefits, a one-time payment of $255 may be paid to a spouse or child if they are eligible for the previous benefits and living with the deceased at the time of death.  This payment will not be made if there is not an eligible child or spouse.

The Social Security Administration may require the deceased's social security number, proof of earnings for the past year, a birth certificate for the person applying for benefit, a marriage certificate, a divorce decree, and/or the social security numbers of those eligible for benefits in order to process the request. 

Also, if your loved one was receiving Social Security benefits, any checks which arrive after death will need to be returned to the Social Security Administration.  If the deceased was receiving the benefit by direct deposit, remember to notify their bank. 


Why do we have funerals?

For thousands of years, the funeral ritual has helped us make sense out of an important life event, the death of a loved one.

When we experience a death of someone we care about, a funeral service, memorial service or life celebration provides for several important needs. First and foremost, it fills the immediate need of dignified and respectful care of our loved one by trusted professionals.

Equally as important are the needs of the survivors. Funeral services help us acknowledge the reality that someone we love has died and allow us to express our sadness in a safe environment. A funeral allows us to say good bye, honoring the person who has died while celebrating a life well-lived.

Furthermore, a funeral service provides a support system of family and friends who can mourn with us, comfort and support us. It has often been said that a grief shared is a grief diminished.

Finally, the funeral reminds us that even as we reflect on the meaning of life and death, life goes on, even providing hope for the living and a sense of continuity to our common journey.

What should I bring to the funeral home for an arrangement conference?

If your loved one has preplanned their funeral or has a funeral trust, please bring your copies to the arrangement conference. The funeral director will review the information with you and make sure everything is current. If there is a funeral trust, it is the funeral director's responsibility to access the trust for payment. If no preplanning has taken place, do not worry. The Proko-Wall staff will expertly assist you with all aspects of funeral arranging.

During the arrangement conference, the funeral director will be gathering the information for the death certificate. It would be helpful to have the deceased's legal name, address, birthday, social security number, parents' names, place of birth, spouse's name, normal occupation, military service record and years of education readily available.

If you plan on having the funeral home publish an obituary in a newspaper, the funeral director will be asking for a list of survivors and a photo (or photos) of the deceased. The funeral director is adept at helping you fine tune your obituary to make it a worthy tribute for your loved one.

If you plan on having a visitation, please bring in the outfit you would like your loved one dressed in, including undergarments, jewelry, glasses and cosmetics.

Finally, if your loved one is a veteran and you wish to have the funeral director coordinate military honors or secure a flag, please bring in the Discharge Papers (DD214).

Some people choose to have their loved one buried or cremated with some personal mementos. It is not necessary to bring these to the arrangement conference. You will have ample time to provide these items at a later date.